Privacy Policy

Privacy Policy of celluviaa-us.com

Last Updated: January 15, 2026

celluviaa-us.com operates this online shop and the associated website, including all information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (hereinafter referred to as "the Services"). Our shop is built on Shopify, which provides us with the technical infrastructure required to deliver these Services.

This Privacy Policy describes what personal data we collect, use, or disclose when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our General Terms and Conditions (GTC) and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read this policy and consent to the use of your data as described herein.

What Personal Data Do We Collect?

By "personal data," we mean information that directly identifies you or can be associated with you. Anonymous or completely anonymized data does not qualify as personal data.

Depending on your use of our Services, we may collect or process the following data:

1. Contact Information

  • Name

  • Billing address

  • Delivery/Shipping address

  • Telephone number

  • Email address

2. Payment Information

  • Credit or debit card details

  • Payment details

  • Transaction data

  • Payment confirmation

3. Account Information

  • Username

  • Password

  • Security settings

4. Order and Transaction Data

  • Products you have viewed

  • Items in your shopping cart or on your wishlist

  • Purchases, returns, or cancellations

5. Communication with Us

  • Messages to customer support

  • Inquiries or complaints

6. Device Data

  • IP address

  • Browser type

  • Device type

  • Network data

7. Usage Data

  • How and when you use our website

  • Which pages you visit

Where Does Your Data Come From?

We obtain your data from the following sources:

  • Directly from you: e.g., when you create an account or place an order.

  • Automatically: e.g., via cookies or when you visit our website.

  • From service providers: who work on our behalf (e.g., payment processors, shipping carriers).

  • From partners or third parties: with whom we cooperate.

What Do We Use Your Data For?

We use your personal data for purposes including, but not limited to:

1. Providing and Improving Our Services

This includes:

  • Processing your order

  • Payment processing

  • Shipping organization

  • Customer service

  • Personalized product recommendations

  • Improving our shop

2. Marketing and Advertising

We may use your data to:

  • Send you offers via email or SMS

  • Show you personalized advertisements

  • Remind you of products left in your shopping cart

3. Security and Fraud Prevention

We use your data to:

  • Prevent fraud

  • Detect misuse

  • Ensure secure payments

Note: If you have an account, you are solely responsible for protecting your login credentials. Never share your password with third parties.

4. Communication with You

We use your data to:

  • Respond to support inquiries

  • Communicate order status updates

  • Resolve returns

5. Legal Reasons

We may process data to:

  • Comply with applicable laws

  • Comply with court orders

  • Resolve legal disputes

Do We Share Your Data?

Yes, in certain cases, we share your data with third parties, for example:

  • With Shopify as our technical platform

  • With payment providers such as Stripe or PayPal

  • With shipping carriers for delivery

  • With marketing partners for advertising

Your data may also be shared:

  • If you explicitly request us to do so

  • In connection with a company sale, merger, or acquisition

  • To comply with legal obligations

Relationship with Shopify

Our shop is hosted on Shopify. Shopify processes data on our behalf and may also use this data for its own purposes to improve its platform. For more details, please refer to the Shopify Consumer Privacy Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please check the privacy policies of these providers yourself.

Children's Privacy

Our Services are not directed at children. We do not knowingly collect data from minors. If you believe a child has provided us with data, please contact us so we can delete it.

Data Security and Storage

No data security system is 100% guaranteed. However, we strive to provide the best possible protection for your data.

We store your data for as long as necessary for:

  • Your orders

  • Legal requirements

  • Fraud prevention

Your Rights

Depending on your place of residence, you may have the following rights:

  • Access to your stored data

  • Deletion of your data

  • Correction of inaccurate data

  • Data portability

  • Unsubscribing from marketing emails

If you live in the European Union (EU) or the United Kingdom (UK), you have additional rights, such as:

  • Objecting to data processing

  • Restricting the processing of your data

  • Withdrawing your consent

You can exercise these rights by sending an email to our support team.

Complaints

If you are unsatisfied with how we handle your data, you can:

  • Contact us directly

  • Lodge a complaint with your national data protection authority

International Data Transfer

Your data may be processed outside of your home country, such as in the United States. In doing so, we utilize legally recognized protection mechanisms, such as Standard Contractual Clauses (SCCs).

Amendments to this Privacy Policy

We may amend this Privacy Policy at any time. The current version will always be published on our website.

Contact

If you have any questions about this Privacy Policy or your data, you can reach us at:

  • Email: info@celluvia-us.com